Why we collect your personal information (Collection notice)

Effective date 10 August 2023

At Healthylife, we care deeply about your privacy.  

And that means giving you what you need to make informed choices. 

We want to make it simple for you to understand how we collect, use and share your personal information, so please read on to find out more.

READ MORE: Practitioner-only products collection notice

How and why we collect personal information  

We collect personal information such as your name, age range,  gender, email address, telephone number, address, Everyday Rewards number and payment details to register and manage your account and process and deliver your orders. Without the necessary information, we may not be able to provide these services to you.  

We collect other personal information such as your survey responses, opinions, preferences and interests when you share feedback with us. We may also collect additional information when you sign up for competitions, offers or other programs.

We collect your personal information when you place an order, register for a Healthylife account, visit us online or otherwise engage with us, for instance when you contact our customer service, or when you browse our websites.

We typically use your personal information to: 

• communicate with you about your purchases
• conduct relevant research and improve our goods and services
• deliver surveys, offers, competitions or other relevant programs
• seek, and record your feedback
• investigate and respond to your enquiries and complaints
• conduct investigations in cases of fraud or data security risks
• improve our business generally, including by monitoring or recording our interactions with you for training purposes
• keep our records accurate and up-to-date
• better understand your needs to identify and promote relevant products, services, personalised offers and other benefits to you via direct marketing
• notify you that you have abandoned your cart.

We may collect personal information for other purposes which are within your reasonable expectation or permitted by law.

From time to time, we may ask you questions that relate to sensitive information (which is defined in the Privacy Act and is a subset of 'personal information' that includes information about your health), including questions about specific dietary products or health products. We will ask you for your consent to collect this information. We do not share sensitive information other than as permitted by law.

If you add pharmaceutical products to your cart or submit an order from Healthylife pharmacy, we will collect personal information about you for the purpose of processing your order. This may include an eScript code or other information related to your pharmacy purchases.

Depending on how you deal with us, it’s possible we may need to collect other types of personal information necessary to deliver you the benefits of Healthylife, conduct our business or to comply with our legal obligations.

Sharing your personal information

We work with a number of partners and service providers, and we sometimes need to share your personal information with them to bring you Healthylife, its associated services and in the course of doing business. These include IT services, payment services providers, booking service providers, customer service suppliers and other third parties with whom we partner or who help us maintain our websites.

In respect of any pharmacy products you order from Healthylife Pharmacy, we will provide this information to Healthylife Pharmacy so that they can supply the products you have ordered. Healthylife Pharmacy will handle your personal information in accordance with their privacy policy. You will need to contact Healthylife Pharmacy for information on your pharmacy order. 

We may need to share your personal information with other parts of the Woolworths Group, as permitted by law or in the context of any legal proceedings to which we are a party. 

Should we ever explore the sale of Healthylife, we may need to share personal information with potential and final acquirers.  

Computing and commerce are now globalised and consequently we may sometimes need to share personal information overseas, for instance while using cloud computing services.

Visit the Woolworths Group Privacy Policy for more information on how Woolworths manages your personal information. 

Your rights 

If you have a query or complaint you would like to discuss with Healthylife relating to a privacy matter, or for more information on how you can access or correct your personal information collected by Healthylife, visit the Woolworths Group Privacy Policy or you can contact the Woolworths Group Privacy Officer:

Phone: 1300 908 631

Email: privacy@woolworths.com.au

Post:
Privacy Officer
Woolworths Group Limited
PO Box 8000
BAULKHAM HILLS NSW 2153

If you would like to opt-out of marketing communications and promotions from Healthylife, you can change your marketing settings by logging into your Healthylife account. If you receive any marketing communications or promotions from us via email, you can click on the unsubscribe link in the email to opt-out from that particular communication. 

HealthyLife Company Pty Limited (ABN 95 647 137 111) is part of Woolworths Group Limited (ABN 88 000 014 675).

Visit the Woolworths Group Privacy Policy for more information.